Dear Mr. Robert Paisola
My Name is Denise Whitmore.
My fiancé Gary Faucette and I purchased a Vacation Ownership (Timeshare) through Consolidated Resorts at Tahiti Village in Las Vegas on September 9th 2006. We were given a 3 day/2 night getaway to come and see Tahiti Village as their guest, through a radio promotion.
The trip included our attendance at a sales presentation. When we arrived at the sales presentation, we were introduced to Chris Summers, who was to be our sales representative (Vacation consultant). In the very beginning we made it clear to Mr. Summers that we were only interested in purchasing, as a business investment. After listening to the presentation, we were not really convinced that this was what we were looking for. Mr. Summers then told us that we could get up to twelve additional weeks per year, at over 2700 locations and that we could give these to our clients to use, this was the deciding factor in our purchase.
We made it very clear to Mr. Summers and again to Mr. Pacelli, as to the reason for our purchase. They lead us to believe that we auld be able to acquire accommodations for our clients as needed. We have tried on 3 separate occasions to acquire accommodations for our clients, but each time ran into so many situations that were not properly explained to US. To this date we have not been able to use any accommodations.
We began addressing our concerns in April 2007 as soon as we realized that we had been mislead and deceived as to our purchase, and wanted to see what could be done about getting out of the contract. Denise began contacting Chris Summers and Jerry Pacelli regarding our dissatisfaction.
Mr. Paella called back & left a message and then never bothered to call back after Denise returned his call. Mr. Summers called and said he was sorry that we were having problems, and that he would have a supervisor call us, this also never happened. Finally after speaking with numerous people including, but not limited to the following: Chris Summers, Jerry Pacelli Ana Rodriguez, Mr. Bradley, Eithne Shelton, & Randy Richards’s office, nothing has been resolved.
It was not until October at which time we decided enough was enough, we could not get people to return our calls and decided not to make any further payments because of the deception that had taken place initially and once again requested that contract be canceled.
It was not until we decided not to send any more money, that anyone bothered to call us back, but still no resolution. Any Assistance you can give us in this matter would be appreciated. We would appreciate it if you could help us to contact the proper authorities to resolve the issue, void the contract and have our money returned to us.
Thank You for all that you do to help.
Denise Whitmore & Gary Faucette
Robert Paisola Responds
This is a real mess. We are going to have to fly to Las Vegas and meet with the people in Charge of this resort. I have hundreds of victims and believe me, You are one of the many. Tonight I am in Moscow, Russia, and will be back in New York later today.
We will assist you.