Wednesday, January 02, 2008

Consolidated Resorts / Tahiti Village Strikes Again, Posted by Robert Paisola


Dear Mr. Robert Paisola

My Name is Denise Whitmore.

My fiancé Gary Faucette and I purchased a Vacation Ownership (Timeshare) through Consolidated Resorts at Tahiti Village in Las Vegas on September 9th 2006. We were given a 3 day/2 night getaway to come and see Tahiti Village as their guest, through a radio promotion.

The trip included our attendance at a sales presentation. When we arrived at the sales presentation, we were introduced to Chris Summers, who was to be our sales representative (Vacation consultant). In the very beginning we made it clear to Mr. Summers that we were only interested in purchasing, as a business investment. After listening to the presentation, we were not really convinced that this was what we were looking for. Mr. Summers then told us that we could get up to twelve additional weeks per year, at over 2700 locations and that we could give these to our clients to use, this was the deciding factor in our purchase.

We made it very clear to Mr. Summers and again to Mr. Pacelli, as to the reason for our purchase. They lead us to believe that we auld be able to acquire accommodations for our clients as needed. We have tried on 3 separate occasions to acquire accommodations for our clients, but each time ran into so many situations that were not properly explained to US. To this date we have not been able to use any accommodations.

We began addressing our concerns in April 2007 as soon as we realized that we had been mislead and deceived as to our purchase, and wanted to see what could be done about getting out of the contract. Denise began contacting Chris Summers and Jerry Pacelli regarding our dissatisfaction.

Mr. Paella called back & left a message and then never bothered to call back after Denise returned his call. Mr. Summers called and said he was sorry that we were having problems, and that he would have a supervisor call us, this also never happened. Finally after speaking with numerous people including, but not limited to the following: Chris Summers, Jerry Pacelli Ana Rodriguez, Mr. Bradley, Eithne Shelton, & Randy Richards’s office, nothing has been resolved.

It was not until October at which time we decided enough was enough, we could not get people to return our calls and decided not to make any further payments because of the deception that had taken place initially and once again requested that contract be canceled.

It was not until we decided not to send any more money, that anyone bothered to call us back, but still no resolution. Any Assistance you can give us in this matter would be appreciated. We would appreciate it if you could help us to contact the proper authorities to resolve the issue, void the contract and have our money returned to us.

Thank You for all that you do to help.

Denise Whitmore & Gary Faucette

Robert Paisola Responds

This is a real mess. We are going to have to fly to Las Vegas and meet with the people in Charge of this resort. I have hundreds of victims and believe me, You are one of the many. Tonight I am in Moscow, Russia, and will be back in New York later today.

We will assist you.

10 comments:

Fred said...

Dear Mr. Paisola

My name is Fred Rose and my story is just about the same as Mr. Whitmore.

My wife and I purchased a Timeshare with Consolidated Resorts at Tahiti Village Las Vegas May of 2006 and we have not been able to use it once. I bought the time share in good faith, knowing from the beginning that it was not an investment. I knew that but I never counted on everything else.

I will not go into all the details because you have heard them all before. Basically, I bought the Royal Tahitian and was told all the usual lines. You can rent it. You can split into 2 units and rent one, use the other. You can sell it for what you bought it for. You can refinance it just like any other loan. You bought phase 2 but you can use phase 1 anytime. They gave me those 6 FREE trips that are useless. And so on and so on. Yes some of these might be true for some folks but not for my wife and I. We tried to use it, and we were told that we were phase 2 owners and had to pay a fee to use phase 1. We did, nothing available. Tried to split it into 2 units, Told NO. Tried to rent out our week nothing available. Tried to exchange it for a timeshare in Florida, no go. Tried to sell it, spent $800 dollars and no go. The deed they issue is not worth the paper it is printed on. I checked out my deed and I found out that it was for an empty lot behind the lot that is registered as phase 2 with Clark County. Contacted Consolidated and complained no one ever got back to us. Finally like Mr. Whitmore, we had enough. We were paying Thousands of Dollars in good faith for a SERVICE that has never been provided.

So I hired a Lawyer and he advised me to stop pay and he sent Consolidated a letter stating why we stopped paying and requested a full refund. Consolidated has since ruined my credit which has now cost me an investment property and they have notified my lawyer that I need to pay them or they will sue me. This whole experience is causing me major stress and keeping me awake at nights. I thought buying a vacation club would help relief stress in my life, not create more.

First off, I knew what I was buying and second I am not in financial distress. I could pay them. The reason I am not paying them is because I never got the service that I was promised and paying for. I have done a lot of reading on the net about other people who have had problems with timeshares and everyone tells them that they are screwed because they signed a contract. This is WRONG. For example – If I setup a yearly contract with a Gardener to mow my grass for $250 a month and the Gardener NEVER shows up for 4 months to cut the grass after I paid him every month per the contract, no own would argue that I have a right to cancel that contract. But with a timeshare, I get no service, they lie and misrepresent the property and I have to pay any way or they will ruin my credit and ruin me financially. There is something REALLY wrong with this. Now according to my lawyer Consolidated could not report anything to the Credit agency while we are disputing it under the fair credit reporting act. I do not know if this is true but it makes sense to me.

I need help because even though I have a lawyer, I feel that Consolidated has the upper hand and I am going to loose if I keep fighting, credit will be ruined even more. I may get forced to pay for it any way, even though I will never be able to use it. But on the other hand, I have already lost a major deal and I can not justify paying Thousands of Dollars to a company that does not deliver the service that they promise.

Will you help me show other people that companies are responsible for their sales staff and that these companies should be held accountable for their actions?

Can you help me?

Frederick Rose
Fayetteville Ga

kikabela said...

Has anyone recieved any further help regarding their dilemma with Concolidated Resorts? I'm looking into getting the help of a company called The Owners Advocate and I would like to know if anyone has any info regarding this company good or bad.

Fred said...

kikabela

I am currently working with the Owners Advocate. Right now I can not say anything good or bad. I have given them all my information and they are starting to work it. Here is my email, spaces are added to make sure it is not deleted. Contact me and we will talk more.

Fred

fcrose @ bellsouth . com

Fred said...

kikabela

I am currently working with the Owners Advacate so I can not really say anything good or bad. I have sent in all the information that they have requested. Please contact me at the following email. I have put spaces in so that they don't block it. I am trying to get a group of owners together to try and work together.

fcrose @ bellsouth . net

hope to hear from you.

Fred

Denise said...

Dear Mr. Paisola and all other readers, My Name is Denise Whitmore, I first contacted Mr. Paisola and posted a blog back in January after several exhaustive attempts to contact and work with Consolidated Resorts about their deceptive and misleading sales practices, I have since contacted two lawyers, who have in turn contacted Consolidated Resorts by mail as well as Phone, all to no avail. Consolidated resorts refuses to return our money and void the contract even though we were lied to, and unable to use our "vacation ownership". After several months of back and forth correspondence, we received a response from Consolidated Resorts dated April 11th 2008 which said that we are mistaken about what took place will admit no wrong on their part and told us that we still had to pay them no matter what. That was well over 6 months ago, we refused to send them anymore money over a year ago and do not intend to send any in the future. After no contact from Consolidated Resorts since April, we received a letter this past week informing us that they will be holding a trustee sale to sale our timeshare and that we can purchase it if we would like for $28,772.12 (yea right!!!). During our fight, we have contacted the Nevada Real Estate Board, the Consumer Affairs Division, and other agencies dealing with Fair Trade and Deceptive practices, but nobody seems to want to do anything about this situation. There are seven other owners listed in the Exhibit that was attached to our letter. We would like to know if anyone has had any success in putting together a class action suit against these people, we are interested in continuing to pursue the matter. If you are reading this and can assist us in anyway please contact me at dwhitmore2005@hotmail.com

Denise said...

Dear Mr. Paisola and all other readers, My Name is Denise Whitmore, I first contacted Mr. Paisola and posted a blog back in January after several exhaustive attempts to contact and work with Consolidated Resorts about their deceptive and misleading sales practices, I have since contacted two lawyers, who have in turn contacted Consolidated Resorts by mail as well as Phone, all to no avail. Consolidated resorts refuses to return our money and void the contract even though we were lied to, and unable to use our "vacation ownership". After several months of back and forth correspondence, we received a response from Consolidated Resorts dated April 11th 2008 which said that we are mistaken about what took place will admit no wrong on their part and told us that we still had to pay them no matter what. That was well over 6 months ago, we refused to send them anymore money over a year ago and do not intend to send any in the future. After no contact from Consolidated Resorts since April, we received a letter this past week informing us that they will be holding a trustee sale to sale our timeshare and that we can purchase it if we would like for $28,772.12 (yea right!!!). During our fight, we have contacted the Nevada Real Estate Board, the Consumer Affairs Division, and other agencies dealing with Fair Trade and Deceptive practices, but nobody seems to want to do anything about this situation. There are seven other owners listed in the Exhibit that was attached to our letter. We would like to know if anyone has had any success in putting together a class action suit against these people, we are interested in continuing to pursue the matter. If you are reading this and can assist us in anyway please contact me at dwhitmore2005@hotmail.com

Jolene Grace said...

I also am in the same boat as the rest of you, and am interested in finding out if there is a class-action suit out there. I am beyond angry with the calls, emails, letters from them, and the rude representatives I've spoken with trying to get matters handled. If there are so many of us out there having the same issue, I would think there would be a class-action suit of some sort. Let me know.

lovemytan said...

WORD HAS IT FROM A VERY RELIABLE SOURCE THAT CONSOLIDATED RESORTS "TAHITI VILLAGE" CLOSED DOWN IT'S OPERATION TODAY AND SENT ALL OF THE EMPLOYEES HOME. TODD SPECTOR STOOD IN FRONT OF THE ROOM WITH A TEAR IN HIS EYE AND INFORMED THE EMPLOYEES THAT IT HAD COME TO AN END. IT IS NOT CLEAR WETHER THEY ARE FILING FOR BANKRUPCY AND LEAVING ALL OF THEIR OWNERS HANGING BUT THIS IS MOST LIKELY. OH WELL, PAYBACK TIME. BUT I GUESS ARTHUR AND TODD SPECTOR AREN'T HURTING TOO MUCH AFTER HAVING RIPPED OFF GOLDMAN SACHS FOR THREE QUARTERS OF A BILLION DOLLARS LAST YEAR FOR 75% OWNERSHIP OF THE COMPANY. I WONDER WHAT GOLDMAN IS THINKING NOW? WE OWN 75% OF WHAT? HOW ABOUT ALL THOSE POOR PEOPLE THAT SPENT THEIR HARD EARNED MONEY FOR "A PIECE OF THE LAS VEGAS STRIP" AND FINANCED IT AT 16.9% INTEREST? WHAT DO THEY OWN NOW? FOR THOSE OF YOU WHO WOULD LIKE ANSWERS TO THESE QUESTIONS, CONTACT ARTHUR SPECTOR AT ASNY CORPORATION.

Matt and Allan said...

Jerry Pacelli has since moved to Mexico and was renting a house from us in Playa del Carmen. In typical style, he vacated the house in the middle of the night without paying any expenses. I think he's working now for the Mayan Palace. It's my impression he would say anything just to get a sale regardless of its veracity.

Margarita Elisa said...

My name is Elisa, my husband and I purchased a timeshare from tahiti in Dec 2008 after sitting through there sales speal. They promised us 5 or 6 free vacations, that were hardly free. We have not once stayed been able to use the timeshare. To top it off my husband and I had our Wedding Ceremony this past December 2009 and we wanted to book our honeymoon, and ended up having to book a trip somewhere else. So whats the point of paying monthly for something that can never be used? There's alot more I can say I'm just frustrated and wondering if theres a class action lawsuit against them. If so please let me know.